Shipping policy
📦 Shipping Policy — Black Crane
Order Processing All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Domestic Shipping (Singapore)
| Service | Rate | Estimated Delivery |
|---|---|---|
| Standard Delivery | SGD 5.00 | 1-3 business days |
| Priority Delivery | SGD 15.00 | 1 business days |
International Shipping (South East Asia)
| Service | Rate | Estimated Delivery |
|---|---|---|
| International Standard | SGD 25.00 | 5–10 business days |
| Free Shipping | SGD 0.00 (orders SGD 1,300+) | 5–10 business days |
We currently ship to Singapore and select South East Asian countries. For shipping enquiries to other destinations, please contact us directly.
Packaging All guitars are carefully packed in their original cases and secured with additional protective materials to ensure safe transit. We take every precaution to ensure your instrument arrives in perfect condition.
Customs & Duties (International Orders)International orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates. We recommend checking with your local customs authority for applicable fees before placing your order.
Tracking Once your order is shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Delays While we strive to meet all estimated delivery timeframes, delays may occasionally occur due to customs processing, public holidays, or circumstances beyond our control. Black Crane is not liable for delays caused by third-party carriers or customs authorities.