FAQs
Visiting the Showroom
Yes. Visitors are welcome to try instruments in our Singapore showroom during opening hours.
Monday — By Appointment
Tuesday – Saturday — 12:00 PM – 7:00 PM
Sunday — 1:00 PM – 6:00 PM
Instruments & Craftsmanship
Black Crane specialises in Japanese-crafted guitars from brands such as ESP, Momose and Headway. These instruments are known for their exceptional build quality, tone and craftsmanship.
Each guitar is unique. Because wood is a natural material, instruments may display individual grain patterns, colour variations and subtle differences in finish. These characteristics are part of the beauty of handcrafted guitars.
Most instruments listed on our website are available in our showroom. As many guitars are one-of-a-kind pieces, availability may change. If you are planning to visit the showroom to try a specific instrument, we recommend contacting us in advance to confirm availability.
Orders & Shipping
Yes, we offer international shipping.
Shipping costs vary depending on the destination, instrument size and courier service. Customers are encouraged to contact us for a shipping quotation before placing an international order.
Please email us at: info@blackcraneguitars.com
Yes. Local delivery options within Singapore will be available during checkout.
Delivery times depend on the shipping destination and courier service. Estimated delivery times will be provided once shipping arrangements are confirmed.
Returns
Returns may be accepted if the item arrives damaged or if an incorrect item was shipped.
Customers must notify us within 24 hours of receiving the item. Returned items must be unused and in original condition with original packaging.
Consignment
We selectively accept consignment instruments from brands that we carry, such as ESP and Momose.
If you would like to enquire about consigning an instrument, please contact us.
Contact
Email: info@blackcraneguitars.com
WhatsApp: +65 89708668